How to use Queue Management
How to use Queue Management
Manage services, counters and tokens while keeping waiting customers informed in real time.
Overview
Manage services, counters and tokens while keeping waiting customers informed in real time.
Before you begin
Create a location, list its services and counters, and decide whether visitors may join using a QR code.
Good to know
- Keep the calling dashboard open at the service desk.
- Test voice announcements on the exact player device.
- Use Reset Counter only when a new service sequence must begin.
Publishing
After saving the app, add its slide to a playlist and publish that playlist to the required screen. Use Preview to confirm the layout before sending it to a live display.
Step by Step Guide
Step 1: Create a location
Add the branch, hospital, school or service-centre location.
Step 2: Add services
Create each service and configure its token prefix and starting number.
Step 3: Add counters
Add counters and assign the services each counter can call.
Step 4: Configure the display
Choose the layout, orientation, theme, waiting list, voice and join-QR options.
Step 5: Call and recall tokens
Use the counter dashboard to call Next, recall a token or mark it complete.
Step 6: Publish and test
Publish the queue slide and test a complete join, call, recall and completion cycle.
Frequently Asked Questions
Why does the screen not refresh after a call?
Can I reset one service only?
Why is the join QR missing?
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